Deposit and Withdrawal Guide for Thai Users

Available Deposit Methods in Thailand

The operator has optimized its payment gateway for Thai users. You will typically find these options available in the cashier section:

• PromptPay: The most common method. You can deposit using your mobile number or national ID card linked to your bank account. Transactions typically appear in your account instantly or within a few minutes.
• Thai Bank Transfer: Direct transfers from major Thai banks. You will receive a unique reference number for each transaction to ensure your deposit is credited correctly. This method may take slightly longer than PromptPay depending on the bank.
• E-Wallets: Depending on current promotions, services like TrueMoney Wallet may be available. Check the cashier menu for the most up-to-date list.

Note: Minimum deposit amounts vary by method. PromptPay often has a lower threshold compared to bank transfers. Always check the specific limit displayed in the deposit window before confirming.

Withdrawal Options and Processing Times

Withdrawing your winnings should be straightforward, but processing times depend on the method chosen and whether you have completed verification.

Standard Withdrawal Times

• PromptPay: Often appears within minutes during business hours. Peak times (evenings or weekends) may cause slight delays.
• Bank Transfer: Usually processed within a few hours. Transfers made outside of banking hours (e.g., late Friday night) may be processed on the next business day.

First Withdrawal Check

For your first withdrawal, the platform may require additional verification. This is a standard security measure to prevent fraud. Ensure your bank account name matches the registered name on your account exactly.

KYC Verification Requirements

Know Your Customer (KYC) is critical for securing your account and enabling withdrawals. While you can often deposit and play without full verification, withdrawing large sums usually requires it.

Documents you may need to upload:

• A clear photo of your National ID card or Passport.
• A selfie holding your ID card (to prove identity).
• A screenshot of your bank account or e-wallet (to prove ownership of the withdrawal method).

Upload these documents in the 'Profile' or 'Verification' section of the app or website. Keep file sizes reasonable (usually under 5MB, but check specific app guidelines) and ensure text is legible. The operator typically reviews these within 24-48 hours, but it can take longer during high-volume periods.

Transaction Limits and Fees

Deposit Limits: The platform usually allows a wide range of deposits, from small amounts for casual play to high limits for VIPs. These limits are often tiered based on your account status. You can view your current limits in the cashier section under 'My Account' or 'Limits'.

Withdrawal Limits: There is often a minimum withdrawal amount and a maximum per transaction or per day. High rollers may have higher limits. If you exceed the limit, you may need to split your withdrawal into multiple transactions.

Fees: Most deposits via PromptPay and Thai banks are free. Withdrawals are typically free as well, but always check the terms in the cashier section. Some methods might incur a small fee if you withdraw frequently.

Safety and Troubleshooting Tips

To ensure your transactions are secure and successful, follow these practical steps:

1. Use the Same Method: It is often easier to withdraw to the same method you used to deposit. If you deposited via PromptPay, try withdrawing to the same PromptPay account first.
2. Check Your Balance: Ensure you have enough funds to cover any wagering requirements (if you used a bonus) before requesting a withdrawal.
3. Keep Records: Save screenshots of your deposit and withdrawal transactions, including the reference number and timestamp. This helps customer support resolve issues faster.
4. Verify Account Details: Double-check that your bank account number and name match your registered profile. A mismatch in name spelling can cause delays.

If a deposit does not appear after approximately 15-30 minutes, check your bank statement first. If it was deducted, contact support via the official app or website with your transaction reference number.

Common Issues & Solutions

Even with reliable methods, issues can arise. Here are common scenarios:

• Deposit Deducted but Not Credited: Wait 10–15 minutes. If it still hasn't appeared, take a screenshot of your bank statement and contact support.
• Withdrawal Pending: This is often due to pending KYC checks or high traffic. Check your notification center for any requests for additional documents.
• Wrong Amount Withdrawn: If the wrong amount is withdrawn, contact support immediately with your transaction ID. Corrections are usually possible within 24 hours.

Free Demo for Practice

Before depositing real money, you can practice your understanding of payouts using the free European roulette demo available on this site. It features a single-zero wheel with correct payouts, allowing you to test betting strategies without risk. The demo includes a betting table with straight numbers, red/black, odd/even, 1-18 (Low) / 19-36 (High), dozens and columns. You can use the chips selector to place bets, spin the animated wheel, and observe the ball landing to verify payouts. Use the clear, undo, or rebet functions to refine your strategy.